FAQs

The Estate Management Office sits underneath Exchange House. Find on google street view.

There are a number of places to leave your bikes in and around the Broadgate neighbourhood, including extra temporary provisions in Sun Street. There is also a Brompton Bike locker around Sun Street Passage.

There are over 100 folding down bicycle racks on platform 10 and 1 row within Liverpool Street Station, with a double rack on Bishopsgate Piazza.

Discover our top tips on our cycle routes page.

We have a cash point within Broadgate Circle, see on our map.

Broadgate does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Broadgate is a short walk from Liverpool Street & Moorgate Stations, and a ten-minute walk from Shoreditch High Street Overground. If you are arriving at Liverpool Street Station, the exit to The Fulcrum and into Broadgate Circle is now open again.

Please note from 15th January to mid-May, trains will not be running on the Northern Line between Kennington and Moorgate.

This is due to an upgrade project taking place at Bank Station, that will introduce a new platform, step-free access, reduced congestion and more waiting space.

A temporary bus route (Bus 733) running from Oval to Finsbury Square will be in operation on weekdays, while the Waterloo & City line will be fully functional again at the end of November.

There will also be a reduced service between Camden Town and Moorgate, whilst Waterloo, Embankment, Tottenham Court Road and London Bridge could be busier than usual during the construction period. Find out more about the upcoming closure. 

Yes, you can use our helpful map to find your way around the campus.

There is no on-street parking in or around Broadgate, however a public car park is available underneath Broadwalk House (EC2A 2EW). See our Parking page for further information and rates.

85 public parking spaces are available at Broadgate Car Park which can be found underneath Broadwalk House (EC2A 2EW)

See our Parking page for further information and rates.

The returns policies of each retailer will vary, so please check with them directly.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

Broadgate has a unique mix of places to eat, drink, workout and shop. For all enquiries, please contact the outlet directly. See our Eat & Drink page for the full list.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our retailers, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website

We also have other measures in place to help everyone feel safe and comfortable visiting us:

• We have enhanced cleaning regimes in place, particularly around key touchpoints
• We’re asking everyone to be considerate of others and mindful of personal space
• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

While most of our toilet facilities are open as usual, the facilities at Broadgate are currently closed until further notice.

We want your Broadgate experience online to be as great as your experience while you are on site. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with campus security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Broadgate but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our Broadgate community to openly discuss experiences in or directly surrounding, us but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Broadgate.

Our social media channels are monitored daily during regular working hours (9.00am - 5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Broadgate further information can be found on our FAQs page.

Yes, you can use our helpful map to find your way around the campus.

Directions to the delivery area and how to book are available on the download below;

Deliveries to Broadgate

If you think you have left an item behind at Broadgate, please complete the form below with as much detail as you can and click submit.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find their details on their store page.

The ice rink at Broadgate was a seasonal installation that closed for the last time in 2016. There are currently no plans for it to return.